Whyzies
Terms & refunds
Last updated 25 October 2026. These terms cover the Whyzies website and app at whyzies.com ("Whyzies", "we") and the optional Whyzies Plus family plan.
- The games are free, with no ads and no sign-up.
- Whyzies Plus is optional, bought by a grown-up, and can be cancelled any time.
- Not happy? Full refund within 14 days of any payment, no questions asked.
Using Whyzies
Whyzies is a set of learning games for children aged about 4 to 10, to be used with a parent or carer's permission. Grown-ups set up players, choose what is shared and manage settings behind the grown-ups gate. By using Whyzies, or letting a child use it, you confirm you are an adult (18 or over) and the child's parent or carer, or have their permission. Please don't try to break, copy or misuse the service, or use it to harm anyone.
Grown-ups are responsible for supervising children's screen time and device use. Whyzies includes time limits and bedtime settings to help, but they don't replace supervision.
Learning, not a guarantee
Whyzies is designed to support children's learning at home through play. It is not a school, a tutor, a medical or developmental assessment, or professional advice. The strengths, levels and reports it shows are estimates from game play, not diagnoses. Every child learns at their own pace, and we can't promise any particular result. If you have concerns about a child's learning or development, please speak to their teacher, a doctor or another qualified professional.
Whyzies Plus
Plus is a family plan for the grown-ups in a household. It includes extra learning journeys (such as Reading Road 2 and Number Island), cheers and real-life prizes sent from the family dashboard, and other extras we add over time. The free games stay free.
- Price: shown before you pay, currently US$3.99 a month or US$29 a year. Families who joined the waitlist keep their founding price for as long as their plan stays active.
- Billing: our online reseller Paddle.com is the Merchant of Record for all orders. Paddle handles payment, invoices, sales tax and VAT, and customer service enquiries about payments, and you are buying from Paddle. Paddle's buyer terms also apply.
- Renewal: plans renew automatically each month or year until cancelled. We'll remind you by email before a yearly plan renews.
- Cancelling: cancel any time from the family dashboard or the link in your receipt. Plus stays on until the end of the period you've paid for, then the account returns to the free games. Progress is never deleted when you cancel.
- Price changes: we'll tell you at least 30 days before any price change, and it only applies from your next renewal.
Refunds
If Whyzies Plus isn't right for your family, ask for a refund within 14 days of any payment (the first one or a renewal) and you'll get the full amount back, no questions asked. After 14 days, payments aren't refundable, but you can cancel so you're not charged again. Where the law where you live gives you more rights, those rights apply.
To get a refund, reply to your Paddle receipt, use paddle.net, or email us at hello@whyzies.com with the email you paid with. Refunds go back to the original payment method, usually within 5 to 10 days.
Children's privacy
We never show ads or ask children to buy anything. Only grown-ups can see or buy Plus. How we handle data is explained in our privacy notice.
Our content
The games, characters (including Wiz and the Whyzies), artwork, recordings and text belong to Whyzies. You're welcome to use them at home and in your family. Please don't copy or resell them.
If something goes wrong
We work hard to keep Whyzies running and accurate, but it is provided as it is, and we can't promise it will always be available or free of mistakes. As far as the law allows, we aren't responsible for indirect losses, and our total responsibility to you is limited to what you paid us in the last 12 months. Nothing in these terms limits rights you have under consumer law.
Ending or changing the service
We may change, pause or stop parts of Whyzies, including games and journeys. If we stop Whyzies Plus, we'll tell you in advance and refund any unused part of a paid period. We may suspend access for anyone who misuses the service. You can stop using Whyzies at any time and ask us to delete your family's data.
Changes
We may update these terms as Whyzies grows. If a change matters, we'll update the date above and tell families with Plus by email before it takes effect.
Contact
Questions, refunds or anything else: hello@whyzies.com.