Whyzies

Refund policy

Last updated 25 October 2026. This applies to Whyzies Plus, our optional family plan. The Whyzies games themselves are free.

14-day money-back promise: if Whyzies Plus isn't right for your family, ask within 14 days of any payment, the first one or a renewal, and you'll get the full amount back. No questions asked.

How to ask for a refund

• Reply to your Paddle receipt email, or
• Find your order at paddle.net and request a refund there, or
• Email us at hello@whyzies.com with the email address you paid with.

Refunds go back to the original payment method. They usually show within 5 to 10 working days, depending on your bank.

After 14 days

Payments older than 14 days aren't refundable, but you can cancel at any time so you aren't charged again. Plus stays on until the end of the period you've already paid for. Where the law where you live gives you more rights, those rights apply.

Cancelling

Cancel from the family dashboard (Manage subscription) or the link in your receipt. Your children's progress is never deleted when you cancel; your family simply goes back to the free games.

Who processes payments

Our online reseller Paddle.com is the Merchant of Record for all orders and handles refunds on our behalf. See also our terms and privacy notice.